Purchase of Home
"June 1st, 2010
To: Mark A. Troth, Realtor / CRB
President and Broker
From: Jorge L. Ramirez
Re: Purchase of new home
Cc: Lois Tamara Stoebe
Vickie Lynn Ryan
Dear Mr. Troth,
This letter is on behalf of Tamara Stoebe, Vickie Ryan and Shauna Lynn. First of all, I wanted to tell you what a wonderful experience it was buying my new home in Palmdale. If it wasn’t for these ladies, it would not have been possible.
I sincerely believe that all three of them went above and beyond their normal duties. You see, I am very demanding and expect first rate service. Each of these ladies returned my telephone calls in a timely manner, responded to every question until I was satisfied with the answer and even met with me at such short notice whenever it was necessary. Inclusive, they explained each document with such detail that it was quite obvious that they are experts in the field of real estate.
Being new to the area, I didn’t know who to contact to set up my utilities or have work done on the house. These ladies promptly directed me to the right utility companies and provided several business cards for reputable contractors. Since then, I have used the painting crew, cleaning service and carpet / tile restoration company that they recommended. All of these referrals proved to be worthy; they were affordable and provided quality service.
On a positive note, I’m glad I took the girls advice to get a home warranty through Fidelity National. Unfortunately, I had my first catastrophe when my water heater suddenly burst and slightly flooded my garage on just the third week of owning the home. Luckily, Fidelity National responded right away and dispatched a plumber to correct the problem. They replaced the water heater at no charge other than the deductible. I was saved that day!
Your staff at Troth Real Estate are true professionals and dedicated to their work. From the time I entered your office, I was immediately greeted by the front desk personnel and offered something to drink. In other words, I was made felt at home. Tamara, Vickie and Shauna also added a sense of family to the picture. You can tell that each of them are passionate about their work and enjoy making people feel happy. Clearly, buying a home can be stressful, but these ladies made it more comfortable. It felt like I knew them for a long time. I recall having tea with Shauna, laughing with Vickie and giving a big hug to Tamara. These ladies are truly kind, warm and genuinely friendly.
With all this said, please extend my deepest appreciation to your staff for their fine performance. These three ladies are indeed very special and deserve a round of applause. They sincerely give credit to the Troth name, a name that I will pass on to others looking for a home.
Thank you again,
- Jorge L. Ramirez - Lancaster, CA